Phase I

Design & Realisation

“There are three responses to a piece of design, Yes, No and WOW! Wow is the one to aim for.”

Milton Glaser

Designed for success

A beautiful spa design that is unique in style and character and is perfectly balanced with your specific location is a multi-disciplinary task. We draw on our team’s in-depth knowledge combined with extensive experience to deliver a spa with optimised space arrangement and functionality in order to achieve maximum comfort and a perfect spa journey.

A dual purpose

With every spa design we ensure a positive outcome for both sides: the spa and the visitor. On the one hand, guests can look forward to a naturally aesthetic environment, where every area comes to life and radiates soothing energy thanks to the perfect choice and balance of material textures, colours, surfaces, sound, lighting and scents. The overall result is a luxurious and sophisticated oasis of tranquility that promotes wellness in all its dimensions.

On the other hand, we present financially and commercially viable solutions by fine-tuning the design to eliminate waste, delays and unnecessary cost. Beauty and positive energy will never compromise functionality and will always be within a CAPEX that ensures viability and satisfactory return on investment.

kurland-spa-designExclusivelySpa joins forces with Kurland from Haslauer GmbH

A synergy of spa development and operational expertise

Kurland is a leading Wellness Company with over 50 years of experience and innovation in the wellness industry, from design and planning of innovative wellness concepts through to state-of-the-art spa systems, facilities and equipment, supported by their bespoke range of natural products.

ExclusivelySpa and Kurland share a set of common values and together we can create amazing new spas and upgrade existing spa facilities.

Our Services

Our Design & Realisation phase covers the following services:

  • General industry market and trend analysis
  • Hotel specific market analysis (incl. location & competition)
  • Spa concept design (incl. facilities & services)
  • Feasibility study – investment appraisal
  • Interior design brief that will include room data sheets for each area/room
  • Design management – steering of design development
  • Technical assistance/consultancy in space planning, development of schematic & detailed drawings.
  • Final detailed design documents review and sign off
  • FF&E and OS&E consultancy and procurement assistance.
  • Construction support site visits

Phase II


Start off on the right foot

Our business and operational pre-opening services are crucial to the commercial success of every spa and the delivery of an outstanding customer experience. Effective planning eliminates waste, optimises the use of resources, achieves timely opening, facilitates smooth transition of soft opening to full operation and leaves nothing to chance.

ExclusivelySpa’s pre-opening plan provides a strong foundation for the successful operation of an exclusive spa, from treatment and menu creation, to products and training, alongside standard operating procedures, recruitment and management systems.

Key factors

The main factors that determine the success of the pre-opening phase include:

  • A dedicated, well-trained, enthusiastic team with a detailed understanding of the spa products and operation
  • Processes and procedures that are well tested to deliver results and smooth operation
  • Investment in soft tools is as important as investing in the hardware, ie the tangible facilities.

Our services

To achieve the above, we allow 3 months for the pre-opening phase which involves the following deliverables:

  • Pre-opening schedule (time line, path and activities)
  • Pre-opening & operational budgets
  • HR consultancy & recruitment (staff and spa manager)
  • Staff reward & appraisal systems
  • Marketing & PR plan
  • Design of brochure and marketing collateral
  • Integration plan with the hotel operation
  • Signature treatments, day packages and wellness programmes development
  • Services Menu creation, pricing strategy and customer journey design
  • Product recommendation
  • Uniform & Linen selection
  • Standard operating procedures & documentation
  • Systems consultancy & implementation
  • Set-up of management reports, KPI’s and monitoring staff performance and client satisfaction
  • Scheduling of FF&E and OS&E delivery & installation
  • On-site pre-opening training
  • On-site and remote final stage project management & coordination including
    • On-site spa set-up
    • On-site implementation of all systems & procedures
    • Retail Area visual merchandising
  • On-site soft opening support